Refund policy
Last Updated: October 17, 2026
At LINËLE, we want you to feel confident in every purchase. Each piece is thoughtfully selected or designed with intention, and we hope you'll love it as much as we do.
If something isn't quite right, we're here to help. Please review our return policy before placing your order.
RETURNS & ELIGIBILITY
We gladly accept returns of eligible merchandise purchased directly through our website within 14 calendar days of delivery.
To qualify for a return, items must be:
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Unworn, unused, and in their original condition.
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Returned in their original packaging, including any accompanying components.
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Free from damage, alterations, or signs of wear.
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Accompanied by a valid order number or proof of purchase.
Return requests must be submitted within 14 calendar days of delivery. Once approved, merchandise must be shipped back within 7 calendar days of receiving return authorization.
All returns are subject to inspection before a refund or store credit is issued.
At this time, we do not offer direct exchanges.
These conditions apply to discretionary returns and do not limit any rights provided under applicable law.
RETURN SHIPPING & PROCESSING FEES
A $6.99 return shipping and processing fee will be deducted from eligible refunds issued to the original payment method when using our prepaid return shipping label.
Prefer store credit? The $6.99 fee will be waived when you choose to receive your eligible refund as LINËLE store credit.
The fee does not apply to verified defective or incorrect merchandise or circumstances in which applicable law requires a fee-free remedy.
We provide one prepaid return shipping label per eligible order. If returning multiple items from the same order, please include them in one shipment.
Returns must be authorized before shipment. Customers should not independently ship merchandise without receiving return instructions.
FINAL SALE & NON-RETURNABLE ITEMS
The following items are considered Final Sale and are not eligible for discretionary returns or exchanges:
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Earrings: Due to hygiene considerations.
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Made-to-Order Fine Jewelry: Pieces individually produced upon order and identified as final sale before purchase.
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Personalized Jewelry: Including engraved, customized, and initial pieces.
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Promotional Bundles: All Buy 2, Get 1 Free bundles.
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Sample Sale Merchandise: Items purchased through designated sample sales.
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Items Under $21: Merchandise priced below $21 at the time of purchase.
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Final Sale Merchandise: Products clearly marked Final Sale before purchase.
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eGift Cards: Purchased gift cards are not eligible for discretionary returns, subject to applicable law.
Final-sale conditions are disclosed on applicable product pages or promotional offers.
These restrictions do not limit remedies required by law for defective, incorrect, or otherwise nonconforming merchandise.
FINE JEWELRY & MADE-TO-ORDER PURCHASES
Our Fine Jewelry collection includes pieces thoughtfully designed and made to order in Los Angeles.
Each made-to-order piece is individually produced upon purchase, with an estimated production time of 2–3 weeks before shipment, unless otherwise specified on the product page.
All made-to-order Fine Jewelry is Final Sale.
Made-to-order pieces are not eligible for discretionary returns or exchanges.
Please carefully review sizing, materials, product specifications, and design details before placing your order.
Once production has begun, discretionary cancellations or modifications cannot be guaranteed and may be declined.
If an order cannot be fulfilled within the promised shipping timeframe, or if an item arrives defective or incorrect, we will provide the options and remedies required by applicable law.
HOW TO INITIATE A RETURN
To request a return, please email service@mickeysgirl.com within 14 calendar days of delivery.
Please include:
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Your order number.
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The item or items you wish to return.
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Your reason for return.
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Your preference for a refund to the original payment method or store credit.
Once your request is reviewed and approved, we will provide return instructions and a prepaid shipping label, where applicable.
Please package all merchandise securely to prevent damage during return shipping.
Unauthorized returns may be declined, subject to applicable law.
REFUNDS & STORE CREDIT
Once your return is received, please allow approximately 7–10 business days for inspection and refund processing.
Approved refunds will be issued to the original payment method, less any applicable disclosed return fees.
Original outbound shipping charges are generally nonrefundable for discretionary returns.
Applicable sales tax will be refunded or adjusted in accordance with relevant tax laws.
Your financial institution may require additional time to reflect the refund.
Store Credit
If you choose store credit for an eligible return, the $6.99 return shipping and processing fee will be waived.
Eligible purchases originally made with store credit will generally be refunded as store credit, subject to applicable law.
LINËLE merchandise return credits do not expire and may be applied toward future purchases.
Purchased gift cards are subject to applicable gift-card laws. In California, qualifying gift cards with remaining balances below $15 may be redeemed for cash upon request, as required by law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We take care in preparing and inspecting each order before shipment.
If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible.
For prompt assistance, we encourage you to email service@mickeysgirl.com within 5 calendar days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the merchandise and packaging, where available.
We will review your request and provide an appropriate resolution, which may include a refund, replacement, or other remedy as required by applicable law.
The suggested five-day reporting period does not limit your statutory warranty rights or other applicable consumer protections.
JEWELRY CARE & REPAIRS
LINËLE does not currently offer a general jewelry repair service.
Our discretionary return policy does not cover damage caused by normal wear and tear, accidental damage, misuse, improper handling, unauthorized alterations, or failure to follow reasonable care instructions.
Please handle delicate jewelry, including body chains, hand chains, anklets, and fine jewelry, with appropriate care.
Nothing in this section excludes any applicable statutory warranty or remedy for defective merchandise.
LOST, MISSING OR STOLEN PACKAGES
All orders are shipped using tracked delivery services.
If your package appears delayed, lost in transit, or marked delivered but cannot be located, please contact service@mickeysgirl.com so we can assist with an investigation.
We may review tracking records, delivery confirmation, shipping information, and other relevant evidence to determine the circumstances.
Packages marked delivered but reported missing will be investigated individually. A carrier's delivery scan does not automatically determine whether a refund or replacement is owed.
If an order is verified as lost, incorrectly fulfilled, or otherwise not delivered as required under applicable law, we will provide the appropriate remedy.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect or outdated shipping address, please contact us immediately. We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed once fulfillment has begun.
Claims involving incorrect customer-provided addresses will be reviewed individually based on the circumstances and applicable law.
We reserve the right to investigate suspected fraudulent claims.
ORDER CANCELLATIONS & MODIFICATIONS
We begin processing orders promptly to ensure timely fulfillment.
For ready-to-ship merchandise, cancellations or modifications may not be possible once an order has entered fulfillment.
For made-to-order Fine Jewelry, production may begin shortly after an order is placed. Once production has begun, discretionary cancellations or modifications may be declined.
Please contact us immediately if you need to request a change.
If we are unable to ship an order within the promised timeframe, we will provide the delay notices, cancellation opportunities, and refunds required by applicable law.
RETURN POLICY MISUSE
We reserve the right to investigate and decline discretionary returns where there is reasonable evidence of fraud, intentional misuse, or repeated violations of our published return conditions.
We may restrict discretionary return privileges in appropriate circumstances.
This provision does not limit consumer rights or remedies required by applicable law.
CONTACT US
For return requests, order concerns, or questions about our policies, please contact:
LINËLE Customer Care
Thank you for being part of the LINËLE world.
Nothing in this policy limits any nonwaivable rights or remedies provided under applicable consumer protection laws.